We offer a guarantee against defects in material and workmanship for all purchases placed through Work Direct. Please note that our warranty coverage does have some limitations. The warranty period for most footwear is 365 days.
For further details regarding Danner warranty, be sure to carefully read the terms and conditions of our warranty policy.
For further details regarding LaCrosse warranty, be sure to carefully read the terms and conditions of our warranty policy.
Submit a Warranty Claim
We stand behind all products and guarantee them to be free from manufacturing defects for one-year from the confirmed date of purchase. Please keep your sales receipt as verification of your purchase.
Below are some general guidelines of our warranty:
- Approved warranty is at our sole discretion
- Warranty is only valid on purchases made on Work.Danner.com
- We are not responsible for any cost or damages incurred due to loss of use of the product
- You will need to keep possession of your boots until you receive confirmation from our team that your warranty claim has been completed and approved
- If your claim is approved, and you purchased from Work.Danner.com using your credit or debit card, the original purchase price will be refunded to the original source of payment
- Warranty coverage ends when you transfer product
- All warranty decisions are final
Examples of what is not covered by warranty:
- Wear and tear, including wear holes, snags and worn stitching
- Failure to adequately maintain the product, including proper cleaning and leather conditioning
- Alterations, modifications or repair work performed by anyone other than our Recrafting team at Danner
- Products returned beyond the applicable warranty period, or used other than in the manner intended.
- Damage caused by chemical or other foreign body contamination
- Use of any safety-toe (NMT, steel toe or alloy toe) or metatarsal guard boot after the boot has sustained an initial impact in excess of the specified ASTM rating for such boot. The safety toe or metatarsal guard may be shattered or otherwise damaged as a result of such impact and the boots should not thereafter be used in any environment that requires a safety toe or metatarsal guard
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product
- Improper or inadequate fit (once footwear product has been worn/used)